The moment something major goes wrong with one of your systems, your productivity decreases and that means one thing: it’s costing your business money. Unless you are in the position where you have your own IT department, you will be at the mercy of a third party company who may or may not be able to respond quickly, even on the same day.

To this end, we have developed an innovative range of remote support services utilizing the latest in secure remote control technology. If you ask us to, we can literally take control of any internet connected computer, anywhere in the world. In the office or out on the road, if a member of your team develops a problem and they are able to connect to the internet, we can help with any IT related problem. You don’t have to wait for an engineer to drive miles, you don’t have to hunt down a company who can respond.

This may all sound a bit ‘big brother’, people taking control of your computers. Be rest assured, the service we offer is secure (SSL encrypted tunnel) and the connection between our offices and your system is requested on an ad-hoc basis by yourselves. We cannot connect without your permission. The ONLY exception to this is if you want us to act to administer unattended systems such as servers, where once again we use a completely secure method of connection.

Our remote support service is provided on a subscription basis. Companies who sign up to the service will be provided with a login to the client area of our web site where you can connect to our live support service.

If you would like further information of how our Live Support service can benefit your company please email at info@ashleighconsulting.com us or give us a ring on 01823 461491.